I have spent many frustrating hours trying to register to pay our bills online. I finally decided to “modernize” and also reduce postage costs. My first attempt was to pay a small water bill. When I registered to pay the less than $5 charge, I found out the water company levies a service charge of $1.95. No savings there-a 44 cent stamp looked pretty attractive.
Then I spent an hour trying to set up online payment for our phone service. After all the time it took to fill out the idiotic form (who was your favorite elementary school teacher?), I got this message: “This site is down for updating.” SO, you guessed it, I took up my trusty pen again and dispatched that bill with another 44 cent stamp. A while later, I received a phone call telling me my registration had been completed. Okay – next time.
On to a department store bill. I filled out the form and found out we already were registered online (news to me). However my name didn’t show and the “computer” said it would send the login password to Mike’s former email address, which is quite dead, so I phoned the helpline. A delightful young woman from Wisconsin helped me through it and after a LONG time we were able to reset a password into something readable. (Imagine using uppercase “I” and lowercase “l” in the same password.) At last I paid my bill using our reset password.
On a roll! I set up another utility online payment. Piece of cake. Getting the hang of it now.
However, in all of this online bill paying I forgot to pay my own credit card, which I’ve been paying online for years. Three days late, it was time to roll out the pretty please to have the late charge reversed. Happy outcome there because, as the nice lady said, I’m such a good customer.

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